Terms of use

Who provides LensAid

LensAid is provided by PORUMBESCU CORNEL-VIOREL PERSOANA FIZICA AUTORIZATA, trading as VPO Labs, Romania. Contact: lensaid@vpolabs.com. Dodo Payments acts as Merchant of Record for purchases; the seller and transaction details appear at checkout and on your receipt.

The application

LensAid is a macOS application for interview preparation, conversation assistance and session review. The supported launch configuration is Apple Silicon with macOS 14 or later. Speech recognition runs locally and requires an initial model download. AI features require internet access and available credits.

You receive permission to install and use the application for its intended purpose. This does not transfer ownership of the software. Use the product lawfully, with the permissions required for recording or processing a conversation, and consistently with the rules of your meeting or interview. Do not bypass billing, misuse another person's codes or attack the service.

Credits and payments

Credits are prepaid service usage, not money or a bank balance. Purchases are one-time payments, not subscriptions. Current prices are in EUR; applicable taxes and the total payable are shown at checkout. One credit funds one live minute; preparation and review use the separate published action tariff. AI answers during paid live use are included.

A reusable redeem code accesses its remaining balance. Re-entering a code does not add the original credit grant again. Keep your codes private and retain them for recovery. Free codes are limited per campaign and per Mac. The 35-credit starter grant and the 100-credit public-beta grant are cumulative for eligible users. The latter is limited to 20 accepted beta participants; paid purchases remain available when beta places are filled.

Outputs, availability and your content

AI outputs can be inaccurate or incomplete and do not guarantee an interview, job offer or other outcome. Review generated content before relying on it. Availability depends on your device, connection and upstream services; maintenance or interruptions can occur. Report billing or delivery errors so we can investigate them.

You retain rights in your content and must have permission to use it. Processing needed for the features you request, optional statistics and feedback attachments is described in Your data. Uninstalling the app does not itself delete server-held transaction or feedback records; contact support for applicable data requests.

Refunds and consumer rights

Our refund policy excludes discretionary refunds where permitted. It does not exclude mandatory consumer rights or remedies, or Dodo Payments' applicable buyer terms. Downloading the free app alone does not waive your rights for a later credit purchase.

These terms do not exclude liability or remedies that cannot lawfully be excluded. Mandatory consumer protections in your jurisdiction remain applicable. Material changes will be published here with an updated effective date; changes do not retrospectively remove rights attached to completed purchases.