Refund policy

No discretionary refunds

Where permitted by applicable law and Dodo Payments' buyer terms, LensAid does not offer voluntary refunds for credit purchases, including unused credits or a change of mind. Try the free onboarding allowance before buying. Free or promotional credits have no cash redemption value.

Rights that remain protected

This policy does not limit statutory withdrawal rights, remedies for a faulty or undelivered digital service, unauthorized charges or other rights that cannot be excluded. Any exception to a withdrawal right applies only when its legal requirements are met; we do not treat installing the free app as a waiver for a later purchase.

Dodo Payments processes purchases as Merchant of Record. Its Buyer Terms also apply, including its authority to assess refunds. Where a refund is required or approved, it is handled through the payment provider. We will not reject a mandatory remedy solely because this page says no discretionary refunds.

Billing, delivery or cancellation requests

Contact lensaid@vpolabs.com or use the support details on your Dodo receipt. Include your order/payment reference, purchase email and a description of the problem. Do not send card details, API keys or your full redeem code. For an applicable withdrawal request, clearly state that you wish to withdraw from the purchase. We will investigate delivery and balance issues and coordinate with Dodo as needed.

Credits associated with a refunded or disputed payment may be suspended while that payment is reconciled. This does not remove any mandatory consumer protections.